Trial-sale refund window
Within 7 days of first purchase, customers may request refund review if production activation has not completed or major delivery items cannot meet the displayed core entitlement.
Refunds
Refund Policy
Trial-sale refunds and cancellations are designed to be clear and executable.
AgentNet
Refund Policy
Trial-sale refunds and cancellations are designed to be clear and executable.
Completed delivery
If artifacts were downloaded, authorization receipts issued and activation completed, refunds are evaluated based on actual use, delivery work and confirmed service scope, not automatically full.
Subscription cancellation
Monthly plans may be cancelled before the next billing cycle. Portal and delivery records remain available during the paid period for migration and audit.
Non-refundable cases
Automatic refunds do not apply when delivery is blocked by incorrect customer information, unacceptable use, refusal of required authorization or requests outside the purchased scope.
Process
Refund requests should include order ID, registered email, plan and reason. Successful payment is based on signed Stripe webhooks and the order ledger; refund review and execution are confirmed manually by email.