These are the common service, privacy and transaction terms that apply when a customer orders or uses AgentNet services, together with the signed order, DPA where applicable, customer workspace status and delivery report.
Refunds
Refund Policy
Last updated: June 2026
This policy describes refund and cancellation rules across AgentNet subscriptions and enterprise services.
Clear terms. Clear next step.
Orders, workspace status and delivery records work together with these terms. For enterprise rollout, talk to sales about security, integration and commercial scope.
Stage · Ready to startContact · Enterprise salesSupport · support@aiagentnet.cloud
AgentNet
Refund Policy
Last updated: July 8, 2026
This policy describes refund and cancellation rules across AgentNet subscriptions and enterprise services.
1. Free tier and trials
The free tier has no payment and therefore no refund. After upgrading to a paid plan, this refund policy applies to the paid amount.
2. Monthly 7-day trial window
Within 7 calendar days of your first monthly subscription, if you have not used core features (no AI employee execution triggered, no enterprise delivery package downloaded, no self-hosted ISO activated), you may request a full refund. Partial usage will be deducted pro-rata.
3. Monthly cancellation
Monthly subscriptions may be cancelled before the next billing cycle. Service continues to the end of the paid period; the current period is not refunded. After cancellation, customer portal and delivery records remain available for 90 days for migration.
4. Annual subscription refund
Annual subscriptions allow month-prorated refund within the first month (months used deducted at the monthly rate). After 30 days, annual subscriptions are non-refundable, but you may opt out of renewal 30 days before expiry.
5. Enterprise custom
Enterprise refunds follow the signed contract. Typically completed deployment / implementation hours are non-refundable; uncompleted stages are evaluated per the SOW.
6. Upgrade / downgrade
Upgrades (e.g., monthly→annual, Team→Enterprise) are billed as the price difference effective from the upgrade date. Downgrades take effect from the next billing cycle; the current paid period is not refunded.
7. Completed-delivery evaluation
If you have downloaded enterprise delivery packages, received authorization receipts, activated a self-hosted ISO, triggered agent execution or completed production activation, refunds will be evaluated based on actual use, delivery work, agent execution records and the confirmed service scope, not automatically full.
8. Non-refundable cases
Automatic refunds do not apply when: (a) you provided incorrect registration info; (b) you violated acceptable use and were suspended; (c) you refused necessary security authorization or compliance cooperation; (d) you requested services beyond the purchased plan; (e) authorized agent execution has been completed; (f) non-refundable fees already deducted by the payment provider. Statutory refund rights are not excluded by this policy.
9. Refund channel
Refunds return via the original payment channel. Timing depends on the configured local payment provider.
10. Processing time
After a refund request is submitted, AgentNet completes evaluation and responds within 5 business days. Approved refunds execute per the channel timing above.
11. Request process
Refund requests must include: order ID, registered email, subscription plan, refund amount requested, and reason. Submit via billing@aiagentnet.cloud; billing, invoice and payment record questions go to the same address. Payment is confirmed via signed payment provider webhooks and the order record.
12. Dispute escalation
If you disagree with a refund decision, you may request reconsideration within 14 days of response via support@aiagentnet.cloud. Reconsideration does not prevent you from exercising statutory refund rights or seeking other remedies under law (e.g., consumer protection complaints, arbitration, or litigation).